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Innkeeper DirectSM's proprietary call processing platform, CDOPS, was developed specifically to address the unique needs of our clients. Based upon open-source browser, SQL database, and Dialogic voice processing technologies, CDOPS offers the flexibility and responsiveness required to meet your specific program requirements, including customized scripting and reporting. Available for client interaction via secured web browsing, CDOPS boasts 'anywhere, anytime' access to live project statistics.
In addition to its open architecture appeal, CDOPS is enhanced by its client/server infrastructure, use of the Microsoft operating system and SQL server database, and ability to utilize PCs on the CSR's desktops. CDOP's features include:
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Inbound routing and call handling
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Outbound dialing
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Interactive Voice Response (IVR)
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Automatic Call Distribution (ACD) with skills-based routing
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Digital Recording
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Web-enabled interfaces
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Warm or Cold call/data transfers
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Monitoring capabilities, including silent monitoring, coaching and conferencing
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Extensive, customizable real-time or historical reporting capabilities
