Innkeeper DirectSM is a wholly owned subsidiary of Customer Direct LLC., a leading provider of outsourced call center and fulfillment services. Innkeeper DirectSM offers Bed and Breakfast owners the first ever GRM (guest relationship management) package. Our GRM package bundles web based reservation and messaging with live agent phone support. A property owner now has the ability to manage their guest relationships with the help of a single partner.
In addition to
1 year of Call Center experience and a strong skills-based background,
including certifications, we screen diligently for customer service skills.
When it comes to our staff and how they will service your needs, we employ
a proven process to deliver exceptional results:
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We Diligently Recruit,
Select and Hire
We use a Systematic Approach to Hiring including Computer-Based Tests
for Skills, Experience, Attitudes and One-on-one Interview questions
focused on Behaviors.
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We Seek First to Understand
From our initial discussion with a client, we spend a considerable amount
of time understanding success from their perspective.
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We Clearly Define Goals
We look for at least three (3) results that would define success for
each call we make.
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We Train to Succeed
Our training is then targeted to achieve clearly defined goals.
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We Monitor for Consistency
Diligent call monitoring and control
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We Deliver Feedback
Formal process and incentive program for supervisor and floor feedback
to you
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We Provide Information
Customized Activity Reports designed for your specific needs
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