How it works:

Our GRM package combines four main offerings into one dynamic solution for the property.

1. 24/7 live agent phone support answering your calls when you can’t. Allow us to make a reservation or take a message that is all recorded in our web based guest relationship management system. Call forward to us when you are busy or set up an automatic rollover to our agents after a predetermined number of rings. We will work with you and your local phone provider to create the best solution and help with implementation.
2. A web based reservation management system that allows you to manage all your incoming guests and their personal information. Our team helps to customize your the reservation system for your property. This customized solution in turn becomes the same system our specialized hospitality agents use to book your phone reservations. So whether your guests book online or decide to call, InnKeeper Direct covers all the bases in one, easily accessible reservation system.
3. No GRM system would be complete without a live agent messaging service. This 24/7/365 service comes complete with web-based access (it’s part of the web-based reservation system!) and allows you to view all messages taken by our specially trained hospitality agents. Messages can be sorted, saved, deleted and even responded to with instructions back to the InnKeeper Direct team.
4. As an added bonus, the web based reservation system can work as part of your existing web site. Giving your guests the ability to book online has never been easier, and when you use InnKeeper Direct’s GRM system, all of your reservations, whether by phone or through the web, reside in the same, easy to access system.